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Open xdewa Privacy Policy for Account Clarity

DANA, OVO, GoPay and QRIS can appear in your account records, so our Privacy Policy explains what we collect, why we use it and how you can ask…

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xdewa Open xdewa Privacy Policy for Account Clarity
CONTACT THE TEAM

Ask xdewa About Privacy Policy Access

A clear contact path helps when you cannot identify a wallet record or need to ask about personal data. Sign in through your account support route when available, include the email or phone linked to your account, and describe the relevant date or transaction reference. We use those details to locate the right record without asking you to send a wallet password.

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Account privacy request

Ask us to access, correct or explain personal data tied to your account. Include your linked phone detail so we can compare the request with the account record.

Wallet record check

For DANA, OVO, GoPay or QRIS questions, share the payment reference and status shown in your account. We use that reference to investigate without requesting secret wallet credentials.

Login data concern

If a device or login event looks unfamiliar, tell our support team through the account contact path. We may ask for account details to verify ownership before discussing records.

HANDLING YOUR RECORDS

See How xdewa Protects Policy Details

We keep this Privacy Policy practical: it describes the records created by account access, payment checks and support contact.

Data collected

We may record your contact details, phone verification result, login events, device information and payment references. These details help connect an account action with the correct account holder.

Cookie settings

Cookies and similar device storage can remember sign-in preferences, protect account sessions and measure page use. Your browser controls can remove or restrict them, though some access steps may change.

Account protection

Phone verification and sign-in event checks help us identify unusual access. Never share a password or wallet credential in a message; we use account details to confirm ownership.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may create reference records. We use status and reference details to match an account action, not to request secret wallet access.

Retention period

We retain records only for operational, security, dispute and legal needs connected with the account. When a record is no longer needed, we remove or anonymise it where permitted.

Change requests

You can ask us to correct inaccurate details, explain a record or discuss deletion. Send the request through the account support route with enough detail for ownership and record checks.

Find Privacy Policy Answers Before Access

These Privacy Policy answers address the searches we hear most often about account records, Indonesian wallets, cookies and access requests. If your situation is not covered, use the account support route and include a clear reference so we can investigate the correct record.

It covers account creation, phone verification, login activity, device signals, cookies, support contact and payment references linked with DANA, OVO, GoPay, QRIS, bank transfer or virtual account use.

We do not ask for your DANA, OVO or GoPay wallet password in support messages. Our records use payment references and status details to match an account action and investigate a query.

Phone verification helps connect access with the correct account and supports checks for unusual login activity. We may use the result when discussing account records or a privacy request.

Use the account support route and request access to your personal data. Include your linked phone or email and a useful date or reference so we can verify ownership before responding.

Yes. Tell us which detail appears inaccurate and provide the corrected value or supporting context. We check the account record first, then update it where local law permits.

Cookies may support sign-in sessions, security checks and page preferences. You can restrict them through your browser, but removing necessary cookies may affect login or account access steps.

You can ask us to discuss deletion of personal data through the account support route. We assess the request against security, dispute and legal record needs before confirming what can be removed.

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